Refund Policy

1. Purpose
This refund policy outlines the terms and conditions under which refunds may be granted for B2B (business-to-business) products purchased from Yongkang Kewang Industry &Trade CO.,Ltd. It is designed to ensure transparency, fairness, and mutual understanding between Yongkang Kewang Industry &Trade CO.,Ltd. and its clients.

2. Eligibility for Refunds
Refunds are applicable under the following circumstances:

  • Defective or Non-Conforming Products: If the product received is materially defective, damaged, or fails to meet the specifications outlined in the purchase agreement.

  • Service Cancellation: For subscription-based or recurring services, refunds may be issued for prepaid unused periods if cancellation occurs within7 days of the billing cycle.

  • Contractual Breach: If Yongkang Kewang Industry &Trade CO.,Ltd.  fails to deliver the product or service as agreed in the contract.

Exclusions:

  • Customized or bespoke products/services tailored to the client’s specific requirements.

  • Digital products (e.g., software licenses, downloadable content) once delivered, unless proven defective.

  • Services already rendered or partially utilized.

3. Refund Request Process

  • Submission: Refund requests must be submitted in writing via email to [designated contact] within 5 business days of product delivery or service completion.

  • Documentation: Clients must provide proof of purchase, a detailed description of the issue, and supporting evidence (e.g., photos, logs).

  • Evaluation: Yongkang Kewang Industry &Trade CO.,Ltd. will review the request within 5 business days and determine eligibility based on contractual terms and evidence provided.

4. Refund Methods & Timelines

  • Approved Refunds: Refunds will be issued via the original payment method or as a credit toward future purchases, at the client’s discretion.

  • Processing Time: Refunds typically take 5 business days to process after approval.

  • Partial Refunds: In cases where only part of the product/service is deemed non-compliant, a prorated refund may be issued.

5. Non-Refundable Scenarios
No refunds will be granted for:

  • Changes in client requirements post-purchase.

  • Client-caused delays or errors in product implementation.

  • General dissatisfaction without demonstrable breach of contract.

  • Products/services explicitly labeled “non-refundable” in the purchase agreement.

6. Dispute Resolution
If a refund request is denied, clients may escalate the issue to Yongkang Kewang Industry &Trade CO.,Ltd. ’s customer relations team. Unresolved disputes may be subject to mediation or arbitration as outlined in the governing contract.

7. Policy Updates
Yongkang Kewang Industry &Trade CO.,Ltd. reserves the right to modify this refund policy at any time. Clients will be notified of significant changes via email or through platform notifications.

8. Contact Information
For refund-related inquiries, contact:

  • Email: dave@konefitness.com

  • Phone: [+86 18757820951]

  • Business Hours: [Mon–Fri, 9 AM–5 PM EST]

Note: This policy supplements but does not override contractual agreements. Specific terms in signed contracts take precedence over this general policy.

Yongkang Kewang Industry &Trade CO.,Ltd. 
Building Trust Through Fair Practices

Scroll to Top